01Key Responsibilities
1. **Client Interaction:** Engage with customers through calls and emails to address their inquiries and provide support, ensuring a positive experience.2. **Problem Resolution:** Listen to customer issues and work towards resolving them effectively, maintaining a focus on customer satisfaction.3. **Feedback Collection:** Gather feedback from customers to understand their needs and improve our services, directly contributing to customer relationships.4. **Database Management:** Update and maintain accurate records of customer interactions in our database to streamline communication and follow-up processes.5. **Team Collaboration:** Collaborate with team members and other departments to share insights and improve customer service strategies.Required Skills and Expectations:Candidates should have excellent verbal communication skills to effectively interact with customers. A strong sense of responsibility and attention to detail is essential for accurately handling customer information. The ideal candidate should be a team player, ready to learn new skills, and adapt to different situations. Basic computer knowledge is a plus, as you will be using software tools daily. A positive attitude and a genuine desire to help others will drive success in this role.
Experience
0 - 2 Years
No. of Openings
10
Education
12th Pass
Role
Customer Relationship Officer
Industry Type
Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo
Gender
Male
Age Limit
24 - 35 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, PF .