01Overview
DESCRIPTION
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the
largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The
AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer
success. AWS Support also partners with a global list of customers that are building mission-critical applications on top
of AWS services.
Are you a passionate Business Intelligence Engineer (BI Engineer) who wants to make a real impact on a big business Read on
We are looking for seasoned Business Intelligence Engineers to join a BI team in the AWS Support organization. AWS Support, despite the impression that its name (support) might give you, is not a typical reactive customer service, but an independent AWS business that provides industry-leading offerings way beyond just break-fix. The business has a self-standing P&L; and has even yielded revenue larger than most AWS Services. Managing an organization that provides support for ever-expanding AWS product portfolio to millions of customers across the globe is not a simple task and leaders in all functions inevitably need reliable data for their day-to-day operations and strategic decision-makings. The BI team is an integrated core part of the AWS Support operations delivering robust and trustworthy infrastructure to the truly data-driven organization.
Key job responsibilities
As BI Engineer, you will work closely with internal stakeholders to define key performance indicators (KPIs) through your deep understanding in support business and operations and implement the KPIs into dashboards/reports that drive the decisions made by senior leadership. The BI Engineers will have opportunities to not just exercise her/his technical skills such as SQL to retrieve data and convert it to straightforward graphs and tables, but to develop true dashboards that are informati .
