Account Manager/Customer Service (India)

Senior Customer Support Executive / Senior Customer Delight Executive Location: Koramangala, Bangalore Job Type: Full-time | Permanent Work Mode: Work from Office Salary: 30,000 40,000 per month Experience: 36years About PropertyAngel PropertyAngel is a leading PropTech company and one of Bangalores top O2O second-landlord platforms, specializing in housing asset management services. With over 1,500 crores of assets under management, a 95%+ occupancy rate, and 100% on-time rent distribution, we are committed to delivering exceptional customer experiences and innovative real estate solutions. Job Overview We are looking for an experienced and customer-focused Senior Customer Support Executive / Senior Customer Delight Executive to join our growing team. The ideal candidate will have strong communication skills, experience in handling customer escalations, and the ability to coordinate effectively with multiple internal teams to ensure timely and satisfactory resolution of customer concerns. Key Responsibilities - Handle customer queries, complaints, and escalations professionally and efficiently. - Provide customer support through calls, emails, and ticketing platforms. - Ensure timely resolution of customer issues and maintain high customer satisfaction. - Coordinate with internal teams to resolve customer concerns effectively. - Maintain accurate records of customer interactions, complaints, and follow-ups. - Monitor and follow up on open customer issues until closure. - Guide and support junior customer support team members. - Build and maintain strong relationships with property owners and tenants. - Identify recurring customer issues and suggest process improvements. - Support the team in improving overall customer experience and service quality. Requirements - 48 years of experience in Customer Support, Customer Service, Customer Success, or a related role. - Excellent verbal and written communication skills. - Fluency in English and Hindi is mandatory. - Robust experience in handling customer escalations and difficult conversations. - Experience in customer relationship management. - Knowledge of CRM tools or Freshdesk is preferred. - Strong problem-solving, follow-up, and multitasking abilities. - Ability to coordinate with multiple teams and manage priorities effectively. - Graduation preferred. Work Details - Location: Koramangala, Bangalore - Working Days: Monday to Saturday - Work Mode: Work from Office Benefits - Cell phone reimbursement - Health insurance - Life insurance - Provident Fund - Career growth opportunities - Supportive work environment Walk-in Interview Interview Time: 11:00 AM Interview Days: Monday to Saturday Please carry a copy of your updated resume. Contact Details Contact Person: Namratha Phone: +91-XXXXXXXXXX Email: How to Apply Interested candidates can apply through the PropertyAngel Application Form. Compensation: 30,000.00 - 40,000.00 per month Benefits: - Flexible schedule - Health insurance - Provident Fund Work Location: In person .