Account Managers, or Accounts Managers, follow trends in their specific industries, such as marketing or technology, in an effort to create and maintain business accounts for a variety of new and present clients.
- Manage relationships with assigned HOAs and strategic partners in Europe.
- Lead and supervise a team responsible for handling Solution Hub transactional cases.
- Ensure timely resolution of operational queries and adherence to defined SLAs.
- Handle escalations effectively and coordinate with cross-functional teams including Operations, Finance, Supply and Tech.
- Monitor performance metrics, case volumes and team productivity.
- Identify recurring issues and escalate structural concerns to relevant stakeholders.
- Drive process improvements to enhance efficiency and partner experience