01Requirements
Minimum 2 years of collections experiencePrevious experience in collections, recovery, or account servicing, preferably within fintech, lending, or SMB credit environmentsExperience negotiating repayment arrangements or managing delinquent customer portfoliosExcellent verbal and written communication skillsStrong active listening skills and ability to build trust with customersStrong time management and ability to handle a high-volume call environmentExcellent attention to detail with consistent and accurate documentation practicesAbility to prioritize work and adapt to changing operational prioritiesExperience working with CRM or collections management systemsAbility to analyze account information and customer data to inform repayment solutionsFamiliarity with skip tracing or customer location strategies is a plusStrong sense of ownership and accountability for assigned accountsAbility to remain composed in high-pressure situationsCollaborative team player who contributes to a positive team environmentDemonstrated initiative and willingness to learn and growBenefits:Positive, inclusive, supportive culture cheering you on your journeyWe work with very new technologies and architecture patternsWe provide learning and development budgets to help you grow and bond with your teamOffices in NYC, and India for those that want to whiteboard in person .
