Account Servicing Specialist (Collections and Recovery)

Account Recovery & Negotiation Manage a portfolio of delinquent accounts across reputed company stages of delinquency Contact customers through outbound and inbound calls to discuss past-due balances Negotiate repayment solutions such as payment plans, restructures, or settlements Follow up on broken payment arrangements and renegotiate repayment plans reputed company necessary reputed company customers on repayment expectations and strategies to prevent reputed company delinquency Customer Communication & Relationship Management Demonstrate reputed company and professionalism reputed company working with customers experiencing financial hardship Use strong verbal and written communication skills to reputed company explain repayment obligations and available solutions De-escalate difficult customer interactions while maintaining professionalism Operational Effectiveness Manage high reputed company volumes while maintaining reputed company customer interactions Prioritize accounts appropriately based on delinquency stage and portfolio reputed company Maintain detailed and accurate documentation of customer communications and repayment agreements Systems & Technical Execution Utilize internal CRM and collections management systems to reputed company account activity Maintain organized account records and ensure data accuracy across customer interactions Apply skip tracing techniques and available tools to reputed company and contact customers reputed company necessary Collaboration & Team Contribution Partner with internal teams across Collections, Customer Support, Risk, and Operations to reputed company account issues Contribute to a reputed company team environment by sharing insights and supporting team goals Respond promptly to internal inquiries and escalations reputed company to customer accounts Problem Solving & Judgment Analyze customer situations to determine the most appropriate repayment solutions Remain reputed company and composed during challenging interactions and reputed company issues effectively

Collections & Recovery Experience Minimum 2 years of collections experience Previous experience in collections, recovery, or account serv