01Overview
At JFrog, were reinventing DevOps to help the worlds greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if youre willing to do more, your career can take off. And since software plays a central role in everyones lives, youll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production- a concept we call liquid software. Wouldn't it be amazing if you could join us in our journey
Were Looking For a Talented And Experienced Account Success Manager To Enable Outcome-focused Engagements With JFrog Customers, Focusing On Three Aspects
Accelerate adoption of JFrog products and value realization.Explore new opportunities for expansion by understanding the scope of customer use cases.Enhance customer loyalty.
As an Account Success Manager at JFrog you will
Be the customers trusted advisorFocus on the customers continuous interactions with JFrog, the customers lifetime value, and the associated NPS/CSAT scoresAssist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog PlatformProvide Service to the JFrog Sales team by focusing on customers strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on timeFormulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelinesWork with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfullyMonitor the customer's health and their perception of the JFrog brand by becoming a Platform Health ExpertBy effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platformBe the first point of escalationDevelop a full understanding of the JFrog Platform, including:The value proposition and sales messagingOut-of-the-box reporting where neededSuccess journey planning and executionContinuous communication and working relationship
To be a Account Success Manager at JFrog you need.
Bachelors/Master's Degree in Technology or business/management7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery3+ years of experience in the software industry preferably in SaaS companies Ability to effectively liaise with customers and regional teams/leadershipAbility to effectively present technical presentationsFlexibility in working hours to accommodate our global presence Occasional travel to visit customers in person Fluent English Mandatory (read/write/speak)
Note: This role will cater to the EMEA region and is expected to work from 2:30 pm to 11:30 pm IST. We follow a hybrid work model (mandatory 3 days per week in office). Our office is located in Bangalore (Bellandur). .
