Accountant (Financial Systems User Support) (India)

Career Area: Finance Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, weve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Job Summary We are seeking a skilled Accountant (Financial Systems User Support) to join Financial Systems User Support -CAT IT Division. The preference for this role is to be based out of Bangalore PSN Office, KA -India What you will do We are seeking a skilled and experienced Accountant (Financial Systems User Support) with strong experience in accounting processes and financial Systems at Caterpillar to join our team. - Provide user support for legacy financial systems applications within the Bi-Sphere support model, helping users across the enterprise understand and complete key financial system processes. - Support a broad customer base across multiple business areas, including Capital, Inventory, Sales/Cost of Sales, and Payables processes within legacy financial systems. - Respond to user questions, troubleshoot issues, and assist with timely resolution of support requests to help ensure business continuity and financial reporting integrity. - Partner with process owners, governance leads, technical teams, and other user support resources to investigate issues, identify root causes, and coordinate appropriate solutions. - Learn and maintain working knowledge of legacy financial systems, related process flows, and critical monthly, quarterly, and annual activities. - Assist with month-end close and other time-sensitive financial processes by providing responsive support and escalating issues when needed. - Maintain and update support documentation, training materials, and process guidance so users and backup support resources have clear, current information. - Support training and knowledge sharing for end users and Bi-Sphere team members, including helping users understand standard processes, system expectations, and self-help resources. - Identify opportunities to improve support processes, reduce repeat issues, and strengthen the overall customer experience. - Prior experience using or supporting Caterpillar legacy financial systems is strongly preferred, as familiarity with the applications and business processes would be beneficial in serving the broad enterprise customer base. - Project work and other work efforts as needed to support the customers Others: - Strong communication and inter-personal skills - Ability to manage tasks independently without much intervention - Work closely with cross functional teams especially IT support team - Partnering with multiple global stakeholders on day-to-day operations - Driving continuous improvement via simplification, standardization and automation What you will have - Proven experience in accounting processes and financial systems knowledge - Strong analytical and problem-solving skills to interpret complex financial data, trends and patterns - Excellent customer service skills working in a global environment with multiple stakeholders to drive outcomes - Self-starter, works well independently and in a team, with excellent communication skills - Experience in process transitions and transformations in a virtual environment - CA, CPA, CMA or MBA Finance with 4-7 years of progressive experience - This position requires candidate to work a 5-day -a -week schedule in the Office. Skills desired: Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Working Knowledge: - Accurately gauges the impact and cost of errors, omissions, and oversights. - Utilizes .