01Overview
Executes internal and external collection activities to maximize cash flow, ensure customer payments and compliance with company policy, procedures, and financial controlsConducts complex accounts receivable aging analysis and generating key performance indicator (KPI) reports. Resolves outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collectionsMonitors and follows up on overdue accounts receivable, communicating with clients to secure timely paymentsActs as the primary point of contact for billing and collection inquiries from internal and external business partners. Researches and resolves a variety of internal and external inquiries. Reviews AP or A/R ledger accounts and financial statements in alignment with company policies and standardsAssists in coordinating with external auditors by gathering and organizing payment and transaction documents, ensuring timely and accurate provision of requested informationTakes lead on following-up with other departments if documents are missing or late, verifies if numbers on relevant documents differ from each other or invoices sent to customers, and collaborates with internal teams to help solve issuesMonitors pending invoices and payments that return from the bank ensuring timely payments and reporting on days payment outstanding (DPO)Sets up new vendors in the AP administration, ensuring information for approval and master data of existing vendors is correctIdentifies and reconciles disputed amounts, creating debit/credit memos and generally improving cash flow. Obtains necessary approvals for invoice payment and ensures proper documentation is maintainedUses a data-driven approach to resolve billing disputes and payment issues, with support from supervisors, through the analysis and review of information and provides alternate solutionsSupports the payable process by ensuring accounts payable invoices are processed timely and accuratelyServes as the senior liaison for complex billing and collection inquiries from internal and external business partners. Leads in-depth analyses and resolution of inquiries. Shares insights from the review of AP or A/R ledger accounts and financial statements with managementLiaises with external auditors to provide audit related payment and transaction supportIdentifies, documents and tracks trends and risks that may be symptomatic of larger system or process issues and escalates to the appropriate contacts. Works with supervisors and managers to develop solutionsCollaborates with cross-functional teams to implement best practices and streamline processesLeads processing and reconciliation of AP/AR transactions, ensuring accuracy and completeness.Investigates and resolves discrepancies with vendors, customers, or internal stakeholders.Monitors AP/AR aging reports, initiating follow-ups on overdue balances and escalating risks.Prepares detailed reports and analysis on cash flows, payment cycles, and receivables.Contributes to month-end and year-end close activities, ensuring timeliness and accuracy.Supports internal and external audits by preparing schedules and documentation.Identifies opportunities for process optimization and contributes to implementation.Mentors less experienced team members, sharing knowledge and best practices. .
