01Overview
Access Healthcare is hiring AR Callers with at least 1 year of hands-on experience in the US Healthcare Revenue Cycle Management domain. Fluent business English and excellent communication skills are necessary for this role. As one of the largest and fastest growing companies in this sector, we offer unmatched career progression opportunities, global exposure and excellent compensation and perks packages for the right talent.
Work location: Chennai (Work from office). Work from home/WFH is not available.
Job Description
Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services
Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference
Record after-call actions and perform post call analysis for the claim follow-up
Assess and resolve inquiries, requests, and complaints through calling to ensure those customer inquiries are resolved at the first point of contact
Provide accurate product/ service information to the customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of advantages received, etc prior to making the call
Job Requirements
Experienced candidates need to meet the following qualification criteria to be considered:
AR calling knowledge in Hospital Billing, Veteran or Workmen compensation
Willingness to work continuously in night shifts (Free transportation provided)
Basic working knowledge of computers
Fluent verbal communication abilities
Strong experience in Denial Management
QUALIFICATIONS
Minimum 1 year of experience in accounts receivable follow-up for US healthcare
Prior call center expertise is added advantage
Prior experience of working in a medical billing company and the use of medical billing software will be considered an advantage. Access Healthcare will provide training on the client's medical billing software as part of the training .
