Accounts Receivable (AR) Caller

WFO-Chennai Full-time About the Role We are seeking a dedicated AR Caller to handle insurance follow-ups and accounts receivable activities for US healthcare clients. The role involves communicating with insurance payers to resolve unpaid or denied claims and ensure timely reimbursement. Preferred Skills: Experience with appeal writing and denial management Knowledge of end-to-end RCM process Exposure to multiple specialties (Hospital/Physician billing is a plus) Key Responsibilities Make outbound calls to US insurance companies for claim status and payment follow-up Analyze and resolve unpaid, denied, or rejected claims Analyze and resolve unpaid, denied, or rejected claims Follow up on EOBs, check payment accuracy, and post corrections Follow up on EOBs, check payment accuracy, and post corrections Document call notes and actions taken accurately in billing systems Meet daily productivity and quality targets Coordinate with internal teams for missing or corrected information Coordinate with internal teams for missing or corrected information Requirements Minimum 24 years of experience as an AR Caller in US Healthcare Strong knowledge of US insurance types (Medicare, Medicaid, Commercial) Good verbal communication skills in English Experience with calling tools and AR workflows Ability to work independently and manage workloads .