Acm Collections Retail Front End Hyd Telangana (India)

Designation: Manager Location: India Telangana Secunderabad - Mayfair Complex Organization: Financial Services Job Description: Job Description Position: Area Collection Manager Retail Collections Location: Hyderabad Reporting To: Zonal / Regional Collection Head Role Overview The Area Collection Manager is responsible for managing front end retail collections across the assigned geography. The role involves leading a team of Collection Managers and external collection agencies, ensuring timely recoveries, compliance with regulatory norms, and high-quality customer engagement while maintaining portfolio health. Key Responsibilities Manage and oversee front-end retail collections (Buckets 090 / Early to Mid DPD, as applicable) across the assigned area Lead, mentor, and monitor a team of Collection Managers, field officers, and channel partners Manage and control collection agencies, including onboarding, performance review, allocation, and incentive management Achieve monthly collection efficiency, resolution, and roll-back targets Track delinquency levels, bucket movement, and aging trends; initiate corrective action plans Ensure compliance with RBI guidelines, company policies, and ethical collection practices Conduct regular field visits and joint calls to support teams and agencies Review daily MIS, dashboards, and performance reports; share insights and action plans Handle escalations, customer complaints, and sensitive recovery cases professionally Coordinate with Sales, Credit, and Operations teams to improve portfolio quality and prevent future delinquencies Drive training and capability building for internal teams and agency staff Ensure accurate documentation and system updates for all collection activities Key Skills & Competencies Robust understanding of retail loan products (Personal Loans, LAP, Home Loans, Auto Loans, etc.) Hands-on experience in front-end collections operations Team leadership and agency management skills Ability to work with data, MIS, and performance metrics Solid negotiation, customer handling, and conflict resolution skills Sound knowledge of legal and regulatory frameworks related to collections High integrity with a customer-centric yet firm approach Experience & Qualification 815 years of experience in retail collections within Banking / NBFCs Minimum 35 years in a people and agency management role Graduate / MBA preferred Prior experience handling Hyderabad / Telangana market is an added advantage .