01Responsibilities
-
Lead Health Engagement transformations involving Salesforce across healthcare organizations and drive Digital front door strategies enabling seamless access to healthcare servicesAct as a strategic bridge between business and technology teams, translating healthcare business needs into scalable Salesforce-driven solutionsProvide delivery oversight across requirement gathering, prioritization, UAT, and go-live, ensuring business value realization.Engage with senior stakeholders to define transformation vision, manage expectations, and resolve complex business challengesEstablish governance and best practices across process design, documentation, and change managementMentor and lead teams (BAs, consultants, offshore teams), fostering a consulting-first and outcome-driven cultureEnsure compliance with US healthcare regulations (HIPAA, CMS) and data privacy standardsDrive continuous improvement across engagement models, operational processes, and Salesforce adoptionAcquire skills that have utility across Health industry groups.
Required Qualifications
Proven experience as a Manager/Lead Business Analyst in Agile environments for at least 2-3 Salesforce Implementations with US Healthcare Clients.Strong understanding of healthcare ecosystems including Payer Operations, Provider workflows, care management, and population health concepts.Excellent communication, facilitation, stakeholder management, and Team handling skills.Cross-cultural competence with the ability to thrive in a dynamic environment.
Preferred Skills
Experience with Digital Front Door, Salesforce CRM, Contact Center, or Quote-to-Cash workflows in healthcare.Firsthand experience with Sales/Service Cloud/Health Cloud/Experience Cloud implementations in SalesforceFamiliarity with tools like Jira, Confluence, or Azure DevOps.Ability to lead and collaborate with distributed and cross-geographical teams .
