01Overview
Job OverviewProduct Owner Acquisition & Onboarding (BA4) at Barclays. Supports the Current Account onboarding journey through delivery coordination, control monitoring, reporting and governance activity. This role manages and develops existing and new products and/or services, owns related customer and colleague journeys, supports product strategy and delivery through execution teams, and contributes to outcomes for customers, colleagues and the bank through risk management, regulatory compliance and effective controls.
ResponsibilitiesDefine a clear product vision, ensuring it aligns with business goals and stakeholder expectations.Develop and maintain a prioritized product backlog, balancing desirability, viability and feasibility.Write clear, concise user stories with detailed acceptance criteria, refining them as needed.Participate in Agile events such as sprint planning, daily standups, sprint reviews and retrospectives.Review and accept or reject work completed by the development team during sprints, ensuring delivery meets agreed criteria.Gather customer and colleague feedback to act as the Voice of the Customer, translating insights into backlog priorities.Monitor product performance using KPIs and feedback, and adjust backlog and roadmap accordingly.Ensure ongoing readiness and run activities of live products, including monitoring, governance and approvals.Identify, assess and mitigate risks, escalating as necessary and aligning with risk management and control functions.Collaborate closely with stakeholders (customers, business leaders, marketing teams) to gather requirements and align product vision with business objectives.QualificationsStrong analytical capability with the ability to develop customerlevel insights from data.Experience supporting design, development and delivery of customer propositions and digital journey enhancements within Agile product teams.Proven ability to monitor and report on journeylevel controls, ensuring effective control oversight and timely escalation.Knowledge of Operational Risk and Control (ORAC) frameworks, with experience tracking actions and managing dependencies.Experience supporting governance processes, including preparation of Business Operating Model (BOM) packs, evidence collation and stakeholder reporting.Strong reporting and MI skills, capable of producing and interpreting performance metrics, highlighting trends, risks and opportunities.Ability to analyse customer and colleague feedback, derive actionable insights and translate them into backlog priorities.Understanding of thirdparty supplier management and oversight for partners such as KYC providers and credit reference agencies.Experience supporting User Acceptance Testing (UAT), Limited Customer Pilot (LCP) activities and release readiness processes.Proficiency in Jira and Agile delivery tools, maintaining backlog hygiene and effective workflow management.Strong incident, issue and risk management skills, ensuring appropriate tracking, visibility, governance and escalation.Effective stakeholder management, communication and problemsolving skills, with the ability to collaborate across Product, Technology, Risk, Operations and Supplier teams.Comfortable leveraging AIenabled tools to enhance analysis, backlog refinement, documentation quality and insight generation, while maintaining ownership and sound judgement.Basic/essential education or equivalent experience.Desirable SkillsetsExperience in product management/ownership.Experience in digital product design.Familiarity with Agentic AI, SpecDriven Development and Rapid Prototyping.Experience with knowledgebased product management frameworks.LocationBased out of Pune. .
