Admin Assistant Sales Order Management

Job Description As our Admin Assistant - Sales Order Management member, you are responsible for managing the complete sales order process, from order receipt to delivery and invoicing. Key responsibilities include order entry, tracking order status, resolving order-related issues, maintaining records, and ensuring compliance with company policies and service standards. Responsibilities Team Management Lead, teach and develop the team. Assign workloads, prioritise daily activities and monitor team performance. Encourage ownership, collaboration and continuous improvement to achieve departmental goals and objectives. Sales Administration / Order Management Manage the end-to-end order-management process from order receipt to shipment; the detailed process may differ by location. Ensure timely and accurate order processing, order acknowledgements and customer communication. Monitor the order backlog and resolve issues affecting delivery performance; the detailed approach may differ by location. Act as the primary escalation point for customer order-related issues. Coordinate with cross-functional teams. Forecast Management Coordinate monthly sales forecasts with Account Managers. Consolidate and circulate the rolling 12-month forecast by the 25th of each month. Monitor forecast accuracy, analyse variances and obtain improvement actions from the respective Key Account Managers (KAMs). Continuous Improvement Use A3 methodology and Root Cause Analysis (RCA) to resolve recurring issues and implement sustainable corrective actions. Improve and implement SOPs for all processes of order management and implement them in all global plants. Train and develop team members in Order Management processes, systems, SOPs, Lean, Daily Work Management (DWM) and customer-service standards. Requirements Training & Progression A career ladder system, which defines the career progression path for employees based on their skills, experience, and length of service. Integrated career progression framework with other processes in the organization as performance reviews, goals and OKRs, and promotion management. Internal Hiring Advertising posts and promotion opportunities within the organization. Providing employee development that readies workers for progression, such as training, coaching, mentoring, or involvement in special projects. Regular Training Opportunities to develop skills at all levels. Mentoring and Coaching schemes that give the individuals the attention they need. Benefits Remote Working Medical Insurance Life Insurance Mental Well-being Family Support and Care Uniform Paid Holiday Learning Environment Subsidised Healthy Meals Work-Life Balance Annual Health Check-ups Teamwork Safety and Working for the Community Open and Transparent Culture Application Tips Be curious Researching our company will help you in your application and in subsequent rounds of interviews too. Find out about us and follow us on social media to know more about our company culture and values. It would be helpful for you to visit our website and know more about our products, people & processes. This will help you decide if a career with us is right for you, and ensure that you send in your application with relevant and correct information. Complete the application Every job has a specific set of requirements. In order to boost your chances of being hired, please send in a complete application with all supporting documents and information that is needed by our team. It is good to be accurate, truthful, and correct in your application. We would recommend that you review your application before sending it to us, and focus on quality of content rather than quantity of information. Referrals Referrals and references help boost job applications. Getting someone to write a testimonial or recommendation for you can certainly strengthen your prospects. Please be sure to include all contact details of the person who is referring you to us. We may contact the person to find out more about you, so making it a professional and honest referral will help you. Follow the instructions This is the biggest application tip that we can give you: read the instructions thoroughly before you send the application over to us. Following the instructions correctly & fully will ensure that your resume goes .