01Overview
Required Skills:
Technology | Unified Communications Platforms | Microsoft
Behavioral | Aptitude | Information Processing
Technology | Collaboration and Messaging Roles | Skype Administrator
Process | IT Service Management | Incident Management
Domain | IT in Banking | Customer Support
Behavioral | Aptitude | Communication
Education Qualification:
Any Graduate
Certification Mandatory / Desirable:
Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203
Details:
Technical Skills:
- Messaging
- Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016, Administration of Office 365,
- Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
- Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
- Unified Communication and Collaboration
- In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint
- LDAP- Active Directory and Azure Active Directory user administration and Directory Sync from AD to AAD
- End-User
- Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients,, OneDrive/BOX desktop sync and Offline and Online archive management
- PowerShell
- Advanced PowerShell scripting knowledge
Functional Skills:
- Messaging Administrator
- Primary responsibility is to provide support to an organizations messaging infrastructure to help them meet their business goals.
- This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1 team. T
- This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.
- Implement the activities defined by L3 team
- Address the tickets escalated from L1 team
- Incident Management and prepare and maintain SOP documents to help L1 team
- Manage .
