01Overview
Key Responsibilities
Manage end-to-end Air Export and Air Import shipments from booking to final delivery and billing.
Handle all operational and documentation activities, including:
House Air Way Bill (HAWB)
Master Air Way Bill (MAWB)
Commercial Invoice
Packing List
Shipping Bill
Bill of Entry (BOE)
Customs and regulatory documentation
Coordinate with airlines, customers, customs brokers (CHA), transporters, warehouses, and overseas agents to ensure smooth cargo movement.
Monitor shipment milestones and proactively provide shipment status updates to customers and internal stakeholders.
Liaise with internal teams for freight costing, billing, job creation, job closure, and operational excellence.
Ensure compliance with airline regulations, customs requirements, DGFT guidelines, and company SOPs.
Resolve shipment delays, documentation discrepancies, and operational issues in a timely manner.
Maintain accurate shipment records and prepare operational MIS reports.
Deliver excellent customer service by ensuring timely communication and issue resolution.
Required Skills & Qualifications
25 years of hands-on experience in Air Export & Import Operations within the Freight Forwarding industry.
Strong knowledge of:
Air freight operations
Customs clearance procedures
Airline booking processes
Import & Export documentation
Experience coordinating with customers, overseas agents, airlines, customs brokers, and logistics service providers.
Good understanding of Incoterms and international shipping procedures.
Strong communication, coordination, analytical, and problem-solving skills.
Proficiency in MS Office (Excel, Word, Outlook).
Experience with Freight ERP systems such as Logisys, CargoWise, or similar logistics software.
Bachelor's degree in Commerce, Logistics, Supply Chain Management, or a related discipline.
IATA Certification will be an added advantage.
Compensation: 10,840.20 - 60,000.00 per month
Work Location: In person .
