01Key Responsibilities
- Handle customer queries through live chat with accuracy, empathy, and efficiency.
- Troubleshoot product/service issues and provide effective resolutions.
- Escalate unresolved cases to internal teams as needed.
- Maintain detailed chat logs and ensure all responses meet quality standards.
- Meet and exceed key metrics like response time, resolution rate, and customer satisfaction.
- Identify process gaps and suggest improvements for better service delivery.
Skills & Qualifications:
Excellent written English and typing speed.
Strong multitasking, problem-solving, and customer-handling skills.
Familiarity with CRM, chat tools, and ticketing systems.
Ability to stay calm and qualified under pressure.
Flexible to work rotational shifts, including weekends/holidays.
Education: SSLC / PUC / Graduate (Any Stream).
Experience: 1+ year in International Chat / Digital Customer Support preferred.
Why Join Us:
Be part of a dynamic global team that values empathy, innovation, and excellence in customer experience.
Contact Hr Mohammed
6361860563
Compensation: 20,000.00 - 28,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person .
