01Responsibilities
LEVEL 1 SUPPORT TO USERS
- Attends and provides solution to user problems (level 1 technical support as super user): login, bugs, fixes, new versions, onboarding, change in assignment, offboarding) and liaise with Onedesk and ISRM teams for resolution of level 2 and 3 issues
- Troubleshooting, access management, maintenance of C4C AMEA webpage, processes and tools, reporting
PERFORMANCE REPORTING
- Communicate with CRM team to develop a solid understanding of the performance KPI reports designed
- Support the business users by training them on the reports capabilities from the data gathered by the CRM solution for integrated Business Analytics (opportunity funnel, campaigns, activities, etc )
SYSTEM ENHANCEMENT
- Responsible for gathering users feedback and system development needs, to ensure the continual improvement of necessary CRM capabilities that are beneficial to the business
- Design, administer and analyze the annual CRM users survey, devise continuous improvement plan, and make recommendations to the management
MASTER DATA/APPROVAL MATRIX 10% => resource master data scindee: product
- Manages and ensures the qu .
