Analyst - Client Service Desk

Sound knowledge of various products like Trade finance, Remittances, Bank Guarantees and General Banking like RTGS/NEFT, etc.Will be responsible for completing the client's transaction and service requirements in accordance with the bank's policies and procedures.Ensure that all required documents and data from clients are collected, reviewed, and delivered for further processing in line with regulatory and internal bank requirements.Take ownership of assigned cases and actively follow through to completion.Liaise with internal and external stakeholders on a daily basis.Ensure high-quality customer experience and reduce process/documentary redundancies to maintain client satisfaction.Facilitator of client needs liaising suitably with all stakeholders and follow till execution.Manage internal approvals/ exceptions to be raised to management/ approval authorities to facilitate transactions other than pricing/limit-related items.Support and educate clients on various products of the Bank, and be an advisor for the client on solutions.

Working knowledge of Banking Products, including Trade Finance, General Banking, FX, etc.A candidate with prior experience in foreign remittance is preferred.Excellent communication and negotiation skills.Bachelor's degree/University degree or equivalent experience.In-depth knowledge of RBI regulatory aspects around Trade, Forex, BG and GBO will be of importance.Minimum experience of 3-7 years in Banking or Financial organisation. .