01Key Responsibilities
Ability to convey data in a meaningful and concise mannerDevelop dashboards/metrics to present monitoring results to IT leadership teamWork with IT stakeholders to review results of IT monitoring and identify gapsPerform root cause analysis for identified gaps and determine solutions to address gapsTrack any corrective action plans generated during IT monitoringReview new/existing HPA accessInvestigate and respond to HPA AlertsTrack HPA violationsMaintain documentationPerform certifications for HPA users
Required Skills & Knowledge:
Bachelors Degree with 2 to 5 years of relevant IT work experience, or in lieu of a degree up to 7 years of relevant IT work experience.2 to 5 years of Experience in using Splunk.Minimum 3 years combined successful work experience as a system developmentMS Office skills: Strong Excel, PowerPointAbility to work independently and in a team environmentProgrammatic thinkingSelf-motivated; ability to multi-task with strong analytical skillsStrong oral and written communication skills.
Desired Characteristics:
Previous work experience in a regulated environmentprogrammer/analyst working across multiple IT/cross-functional team.
Eligibility Criteria: Bachelors Degree with 2 to 5 years of relevant IT work experience, or in lieu of a degree up to 7 years of relevant IT work experience.
Work Timings: 4:00 AM to 1:00PM EST
This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement HubsHyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.
For Internal Applicants:
Understand the criteria or mandatory skills required for the role, before applyingInform your manager and HRM before applying for any role on Workday.Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, LPP)L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.L07+ Employees can apply.
Grade/Level: 09
Job Family Group:
Information Technology .