01Overview
The professional in this position is expected to lead the delivery
by liaising with the senior leadership and carry out customer
implementations and program enhancements
Hands on experience in Voice of Customer/ Customer
Experience/ Customer Insights projects/ Medallia/ Qualtrics
platform strategy/ assessment/ implementation/ managed
services projects
Preparing a detailed project plan to schedule key project
milestones & activities
Defining resource requirements to reach objectives and manage
resources in an effective and efficient manner
Translating Business requirements into System Configuration
Objects and create Solution Design for Medallia Solution in
compliance with best practices
Participate in the implementation design, setup, and review
processes
Utilize Medallia software knowledge to configure feedback
questionnaires, reports, and integrations with other systems
Provide support to client meetings by leveraging in
depth Client system capabilities.
Experience working in teams to collaboratively solve technical
problems
Should be able to provide valuable insights to clients and help
them make customer centric organization .
