01Overview
The professional in this position is expected to lead the delivery by liaising with the senior leadership and carry out customer implementations and program enhancements Hands on experience in Voice of Customer/ Customer Experience/ Customer Insights projects/ Medallia/ Qualtrics platform strategy/ assessment/ implementation/ managed services projects Preparing a detailed project plan to schedule key project milestones & activities Defining resource requirements to reach objectives and manage resources in an effective and efficient manner Translating Business requirements into System Configuration Objects and create Solution Design for Medallia Solution in compliance with best practices Participate in the implementation design, setup, and review processes Utilize Medallia software knowledge to configure feedback questionnaires, reports, and integrations with other systems Provide support to client meetings by leveraging in depth Client system capabilities.
Experience working in teams to collaboratively solve technical problems Should be able to provide valuable insights to clients and help them make customer centric organization .
