01Responsibilities
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- Need International Voice Experience preferably in HOI / VOE / Payoff.
- Reviewing all documentation submitted by the borrower, including income statements, asset statements, tax returns, and identification documents
- Verifying the accuracy and completeness of each document according to lending guidelines and regulatory requirements.
- Following up with the borrower or relevant third parties to obtain any missing or additional documentation necessary to complete the loan file
- Communicating with loan officers, underwriters, and borrowers to address questions, discrepancies, or issues related to documentation.
Answering or making calls to borrowers & employers
- Responding efficiently and accurately to employers and client
- Obtain the information and document it in a client system.
- Meet TAT and Quality matrix
- Handle escalations, investigate and eliminate root causes and handle reporting requests to support decision making.
- Support Managers in critical decisions making in the process which can be valuable in improving efficiency or quality.
- Lead by Example. Ensure working environment is secure and people feel motivated to participate and involved. .
