Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees For over 37 years we have been entrusted with caring for our clients customers - a responsibility we believe we should earn every day We are dedicated to making those experiences as delightful as possible - instantaneous relevant predictive and frictionless As an early pioneer in robotic automation we added to our core through steady investment and acquiring key capabilities Our design capabilities marry human insight design-thinking and process engineering To make these designs come to life as envisioned by our designers we employ the latest in robotic automation conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms We believe that the best relationships come from trust and value We call it One Sutherland - Responsible for answering resolving customer issues and upselling through phone within a growing customer base - Identify and relate with various customer needs and scenarios - Provide customers resolution consultation with cutting-edge solutions in a friendly confident and knowledgeable manner - Offer new products that will showcase a holistic package of benefits to strengthen customer branding increase customer revenue and productivity - Remain updated in client and industry led processes technology applications utilities and products - Utilize various client based tools and applications for customer management and servicing - Transfer customers to appropriate departments when required - Conduct data entry documentation and case management - Work and partner with others within a team-based environment - Achieve and maintain required metrics and goals Qualifications Education Qualification - High school Diploma Graduate any will do Minimum 6 months of experience in Sales any industry Excellent verbal and written communication skills Robust problem-solving skills and ability to work in a team-orien .
