01Overview
Required (Must-Have)
Autodesk Plant 3D user support and project administration AutoCAD and AutoCAD Electric general user support ITSM tooling ServiceNow or equivalent (incident, change, problem mgmt) Engineering design process knowledge P&ID, piping, or instrument background Windows Server environments ability to triage application-level issues Strong documentation and runbook maintenance discipline
Recommended (Strong Advantage)
AVEVA Engineering or E3D basic user/admin familiarity (accelerates L2 escalation handling) ETAP or Caesar II user-level understanding of electrical/stress analysis workflows Navisworks and Recap model review and clash detection support Autodesk license management (Network Licence Manager / Vault) OpenText Databooks user-level document management support PowerBI or SSRS ability to run and maintain engineering reports Gas or utility industry process familiarity .
