01Overview
Your RoleWe are seeking a skilled finance professional with strong Oracle E-Business Suite (EBS) Finance expertise to join the Finance Application Functional Support (FAFS) team. The role will focus on providing Level 1 (L1) functional support for Oracle EBS Finance modules, ensuring timely resolution of user issues and stability of finance operations. This position is aligned to support the European region (CET time zone) and will operate in CET-aligned working hours to ensure seamless regional coverage.
In this Role you will play a Key role inAct as the first point of contact (L1) for finance users, handling functional queries related to Oracle EBS Finance modules (GL, AP, AR, FA, CM).Analyse, troubleshoot, and resolve issues within defined SLA timelines.Escalate complex or technical issues to L2/L3 teams while retaining ownership and ensuring follow-through.Support end-to-end finance processes within Oracle EBS ensuring alignment with business requirements.Develop a strong understanding of R2R, P2P, and O2C cycles.Identify recurring issues and contribute to process improvements and standardization initiatives.Manage incidents and service requests via ServiceNow / Service Central / ITSM tools, ensuring adherence to SLAs, KPIs, and governance standards.Maintain accurate ticket documentation and status updates.Collaborate closely with regional finance teams (Europe CET region) and L2/L3 support teams and cross-functional stakeholders.Act as a bridge between business users and technical teams for effective issue resolution.Contribute to SOPs, knowledge base articles, and standard resolutions; support continuous improvement and knowledgesharing initiatives.Ensure reuse of solutions to reduce repetitive incidents.Provide dedicated support aligned to European business operations (CET time zone) and ensure effective communication, responsiveness, and user satisfaction across entities.Your ProfileStrong experience in Oracle EBS Finance modules (GL, AP, AR, FA, CM).Good understanding of end-to-end finance processes (R2R, P2P, O2C).Strong analytical and problem-solving skills.Excellent communication and stakeholder management skills.Handson experience with ServiceNow / ITSM tools / Jira (preferred).You will love about working hereAccess to one of the industrys largest digital learning platforms, with over 250,000 courses and numerous certifications.Opportunities to participate in internal wellness activities such as yoga challenges and marathons. .
