01Overview
Job Description:
Job Title: Manager / Senior Manager
Department: Information Technology
Reports to: Associate Vice President IT
Experience: 15+
Required Qualification: BE/ BTECH/ MCA
Preferred Qualification: BE / BTECH / MCA
Skill, Knowledge & Trainings:
- Experienced in handling production support of mission critical applications, spanning Level 1 and Level 2 support
- Putting in place processes and tools for troubleshooting of application issues, performing Root Cause Analysis, tracking problem tickets for issue prevention
- Leadership, Team Building and Mentoring skills
- Should possesses good knowledge of Application Performance Monitoring (APM) tools like Elasticsearch or any other tools
- Good interpersonal, communication and drafting skills
- Knowledge of Client-Server architecture and architecture with middleware messaging technology i.e. TCP/IP, IBM MQ, Open MQ etc.
- Positive understanding of Oracle (19C) and MS SQL database in writing queries, understanding PL/SQL, TSQL code and suggesting improvements
Core Competencies:
1. Review and standardization of production support processes using industry standard approaches
2. Team building, mentoring, and knowledge and skills management for Application Production Support
3. Application Performance Monitoring: Uptime, Utilization, Transaction monitoring using Elasticsearch OR any customized tool
4. Technical skills: ASP .NET, C# / Java
5. Database: Oracle, MS SQL
6. OS: Windows 12 / 16, Red-hat Linux
Functional Competencies:
1. Certifications such as ITIL or Prince2 would be an added advantage
2. Work experience in the Banking / Treasury domain or in Stock / Commodity Exchanges
3. Prior experience in Technical Architecture would be an added advantage
Job Purpose:
To setup and manage the production support activities of software applications, including the transition of Production Support responsibilities to new team(s).
Area of Operations Key Responsibility
- Production Support Process Improvement To .
