Application Support Analyst with Centura (Gupta) experience

Ensure team services meet client requirements and SLAs Support management of business-critical incidents, providing accurate status and impact updates to stakeholders Investigate incidents and defects thoroughly, maintaining system and service integrity Record and update incidents in line with Incident Management Matrix and SLAs, driving timely resolution and service restoration Identify and escalate operational risks related to capacity and performance to avoid service degradation Adopt and promote ITIL and service management best practices, ensuring alignment of processes and controls Maintain effective support processes for software and systems across platforms with clear escalation paths Provide technical support and guidance to users, liaising with IT teams and vendors for complex issues Participate in shift and out-of-hours support rota to ensure service coverage for critical systems Assist with onboarding and training new team members, maintaining documentation, runbooks, and knowledge articles

Recent experience with Centura, including coding and debugging Familiarity with SQL for investigation, reporting, and remediation Experience in software transition and release management, QA/UAT support, and disaster recovery planning Ability to produce clear technical documentation, use cases, and activity diagrams End-to-end support experience including incident and problem management, trend analysis, and post-incident reviews Degree in Computer Science or equivalent technical qualification Good spoken English Nice to have: Familiarity with Sybase DB Experience within Investment Management firms with understanding of investment operations Familiarity with ITSM/ticketing tools and monitoring platforms