01Overview
Summary
EYE Q Vision Hospital is looking for application support Analyst. in this you will be responsible for troubleshooting service requests, providing timely resolutions to application-related issues, and ensuring that our systems meet the needs of end users. Your analytical skills will be put to the test as you identify solutions to non-standard requests and conduct user training. This role offers a unique opportunity to work closely with third-party vendors and contribute to the development and implementation of policies that enhance operational efficiency.
If you are passionate about technology and healthcare, this is the perfect opportunity to make a meaningful impact.
Responsibilities
Provide application support services for Eye Q EMR/HMR, addressing service requests via tickets, email, and phone.
Identify solutions to non-standard requests and troubleshoot moderately complex application-related problems.
Ensure timely resolution of application-related errors and issues, maintaining high user satisfaction.
Test the functionality of applications to ensure optimal performance and user experience.
Coach and provide feedback to team members, fostering a collaborative work environment.
Serve as a resource for others in the IT department, sharing knowledge and expertise.
Document and communicate effectively to ensure timely resolutions and updates.
Collaborate with third-party vendors to support the Eye Q product and its functionalities.
Analyze technology solution options and provide feedback to relevant stakeholders.
Conduct and manage end-user application training for both existing and new users.
Document change requests and coordinate with the application development team to execute system changes.
Perform data analysis to extract insights from trends, aiding in the improvement of operational activities.
Support the development and implementation of policies and procedures to ensure systems align with organizational business requirements.
Requirements
Bachelors degree in Information Technology, Health Management, or a related field.
Strong analytical and problem-solving skills, with a keen attention to detail.
Excellent verbal and written communication skills, with the ability to convey technical information clearly.
Familiarity with application support services and troubleshooting methodologies.
Basic understanding of EMR/HMR systems and their functionalities.
Ability to work collaboratively in a team-oriented environment.
Eagerness to learn and adapt to new technologies and processes.
Proficiency in Microsoft Office Suite and other relevant software applications.
Strong organizational skills, with the ability to manage multiple tasks effectively.
Willingness to engage with end users and provide exceptional customer service.
Benefits
Competitive salary and performance-based incentives.
Comprehensive health insurance coverage for employees and their families.
Opportunities for professional development and continuous learning.
Supportive work environment that encourages innovation and collaboration.
Flexible working hours to promote work-life balance.
Access to cutting-edge technology and resources.
Employee wellness programs and initiatives.
Paid time off and holidays to recharge and rejuvenate.
Opportunities for career advancement within the organization.
A chance to make a meaningful impact in the healthcare sector through technology. .
