Application Support Analyst

Help resolve technical queries and software issues for the customer quickly and efficiently Obtain all the information necessary in order to resolve a customer software and technical query Manage customer expectations regarding estimated response times for issue resolution Collaborate with internal teams to address customer inquiries and escalate when required Own the customer queries from start to finish; communicate with customers regularly on issue status Recommend improvements on existing processes based on the experience gain from customer queries Translate Customer issues into application features Skills and Qualification needed: Bachelors degree in Computer Science or equivalent Excellent communication skills (verbal and written) in English Complex problem-solving skills and strong attention to detail. 2 4 years experience in the area of Application and/or Customer support. 2 4 years experience in supporting applications developed with Node.js, Python. 1 2 years experience in Unix Systems, Python, SQL, and scripting. Excellent interpersonal skills. Able to work under pressure and frequently changing priorities. Eagerness to learn and acquire new skills is preferred. Previous experience in high availability / mission-critical application support. Strong knowledge in ITIL practices in the area of Incident, Change, and Problem management. Experience with Cloud-based environment (AWS). Job Features Job Category Application Support Analyst Experience 2 - 4 years Salary Based on Experience, Performance, and competence with the market. Contact 7842443099, 91009 86583 Mail your resumes careers@sweken.com .