01Overview
TeamViewer provides a leading Digital Workplaceplatform that connects people with technologyenabling, improvingand automating digital processes to make work work better. Oursoftware solutions harness the power of AI and shape the future ofdigitalization. We believe that our diverse teams and strongcompany culture are key to the success of our products andtechnologies, that hundreds of millions of users around the worldand around 645,000 customers across all industries rely on. Withmore than 1,900 employees worldwide, we celebrate the uniqueperspectives and talents that each individual brings to the tableand foster a dynamic work environment where new ideas thrive. Areyou ready to join our team and make an impact ResponsibilitiesTeamViewer DEX is looking for a passionate Application SupportEngineer to join our world class global software support teamoperating out of UK, US and India to deliver excellent customer andtechnical service experience to TeamViewer DEX customers,TeamViewer DEX partners and TeamViewer DEX technical community. Weare looking for someone who can self-learn and absorb our trainingcourses quickly, is well versed with SaaS, be creative and adapt tochanging processes, show excellence and pride in all aspects ofwork. Technical support for TeamViewer DEXs customers for allTeamViewer DEX Applications. Collect all necessary information andlogs to help identify the root cause. Respond to incidents raisedby email, telephone, or through TeamViewer DEXs dedicated customersupport portal on round the clock basis (Shifts) Resolve allincidents within the allocated SLA Resolve incident frominvestigation or escalate to third line support Keep communicationflowing between TeamViewer DEX and our customers throughout theincident lifecycle Manage timely resolution of critical incidentsContributing to the TeamViewer DEX Support Knowledge Base Technicalknowledge of current and future TeamViewer DEX products andtechnologies is essential to maintain a good working knowledge ofTeamViewer DEX products and solutions. Full training andcertification is provided, with regular and ongoing our customers of product release times, hotfixes andupdates helps keep our customers TeamViewer DEX Solutionsinvestment patched and current. Requirements Basic understandingand troubleshooting in IIS Knowledge of Microsoft Azuretechnologies Knowledge in Windows Server Enterprise environmentsKnowledge in Microsoft Endpoint Configuration Manager (MECM)Scripting basics i.e Powershell, SQL, VBS Experience in third partytroubleshooting tools for example (Wireshark, Fiddler NetMon,PSExec) Experience of networks and troubleshooting across them Toplevel customer communications TeamViewer is an equal opportunitiesemployer and is committed to building an inclusive culture whereeveryone feels welcome and supported. We C-A-R-E and understandthat our diverse, values-driven culture makes us stronger. As wecontinue to grow as a company, we also focus on enabling ouremployees to grow both personally and professionally. We are proudto have an open and embracing workplace workplace that willempower you to be your best no matter your gender, civil or familystatus, sexual orientation, religion, age, disability, educationlevel, or race. .
