01Responsibilities
Resolve customer queries and issues promptly, adhering to SLAs.
Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.
Manage complex customer accounts and understand their hardware and software setups.
React quickly to major customer issues.
Communicate effectively with senior management and other teams.
Foster productive relationships across teams.
Ensure system availability and functionality for customers.
Maintain high customer satisfaction.
Create knowledgebase articles and document issue resolutions.
Analyse complex problems and propose solutions.
Establish credibility with internal and external customers.
Achieve proficiency in Centric 8 software installation and functionality.
Should be willing to work in 24x7 shift
Preferred candidate profile
Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills.
Helpful to have experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
Prior experience in application support role
Fluency in English is essential, with additional proficiency in other languages considered a plus.
Good time management skills
Ability to work under pressure .
