01Overview
Application Support Services
Experience: 1 to Not Available years
Location: Munro, Argentina
Skills: service management tools, IT services, ITIL, Capacity Management, Availability Management, CMDB methods
How will you CONTRIBUTE and GROW
Plan, control and perform all activities related to Service / Product Delivery and Technical Operations according to customer engagements in order to maintain operational integrity and product performance.
Main Accountabilities
Ensure service performance as per the Service Level Agreement (SLA)
Monitor and manage performance KPIs for the service/product in close collaboration with Customer Service.
Manage planning for changes and identify risks in order to maintain operational integrity and product performance.
Change management, assist in diagnosing and resolving incidents.
Ensure continuous improvement in collaboration with services/products managers.
Differentiating Criteria
Contributor Profile Type Experience : Intermediate or Senior
Local or straightforward Product/Service: revenue, criticality for business operations
Scope Dimensions: Local or simple Product/Service: revenue, criticality for business operations
Are you a MATCH
1. Bachelors degree in in Computer Science, Information Security, or a related field.
2. Good understanding of service management tools
3. Good understanding of IT services, service readiness and the required deliverables / outcomes
4. Knowledge of ITIL Capacity and Availability Management processes and assets and logical CMDB methods.
5. At least 1+ year experience
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. .
