01Responsibilities
Technical Support and Troubleshooting:
Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors.
Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms)
Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions.
Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed.
Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions.
Data Management and security:
Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations.
Data Entry and Accuracy : Attention to details in managing patient data with healthcare systems .
Application Skillset Required
Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems
SQL querying: Valuable understanding of SQL queries, including joins, subqueries etc.
Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory.
Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions .
Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests.
Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols
Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail.
Qualifications
Must be a Graduate.
Eligibility:
Must be a Graduate.
Must have 3-5 years.
Willing to work in Night Shift.
US client interaction experience.
Mandatory Key Skills
ITIL,Data Security,Data Management,SQL,JIRA,Service now,Technical Troubleshooting,Application Support,Technical Support* .
