01Overview
## AR Caller / Senior AR Caller US Healthcare Voice Process
### Role Overview
Omega Healthcare is looking for motivated and detail-oriented AR Callers and Senior AR Callers to join their US Healthcare Revenue Cycle Management team. In this voice-based role, you will be responsible for following up with US-based insurance companies to resolve outstanding medical claims, ensuring timely reimbursements for healthcare providers. The ideal candidate brings a solid understanding of US healthcare billing processes, strong communication skills, and the ability to navigate payer portals and insurance workflows effectively.
### Key Responsibilities
- Make outbound calls to US insurance companies (payers) to follow up on unpaid or denied medical claims
- Analyze Explanation of Benefits (EOB) and remittance advice to identify claim discrepancies
- Work AR (Accounts Receivable) buckets and resolve outstanding balances within defined timelines
- Identify denial reasons and initiate appropriate appeals or corrective actions
- Document all call outcomes, payer responses, and follow-up actions accurately in the billing system
- Coordinate with internal teams such as billing, coding, and denial management to resolve complex claim issues
- Meet daily productivity and quality targets as defined by team management
- Stay updated on payer-specific guidelines, billing regulations, and US healthcare compliance requirements
### Requirements / Qualifications
- Prior experience in US healthcare AR calling or medical billing is preferred
- Strong verbal communication skills in English with a clear and professional phone manner
- Familiarity with medical billing concepts including CPT codes, ICD codes, EOBs, and denial management
- Knowledge of US insurance payers such as Medicare, Medicaid, and commercial insurers
- Ability to work in rotational or night shifts aligned with US business hours
- Proficiency in using billing software, payer portals, and MS Office tools
- Analytical mindset with attention to detail and ability to prioritize workloads
- A graduate degree in any discipline is acceptable; a background in healthcare or life sciences is a plus
### About the Company
Omega Healthcare is a leading provider of healthcare revenue cycle management and technology-enabled services, supporting hospitals, physician groups, and healthcare organizations across the United States. The company specializes in medical billing, coding, AR management, and clinical documentation solutions, helping healthcare clients optimize financial performance and operational efficiency. .
