01Responsibilities
Lead and direct a staff of supervisors that will have individual teams consisting of no more than 10 employees.
Manage billed AR and post payment denials to ensure customer contractual SLAs are met consistently
Maintains a relationship with all internal teams and customers
Design, improve and execute customer processes and workflow.
Develop and implement recommendations and provide formal feedback on project results and team performance to management.
Ability to create detailed reports for management.
Ability to maintain confidentiality of all information under HIPAA guidelines and customer confidentiality agreements.
Supports new customer expansion development and implementation.
Other responsibilities as assigned.
Core Competencies:
Data driven; ability to use revenue cycle data to make decisions, develop strategies and prioritize work
Ability to identify areas of concern that affect cashflow and develop plans to correct
Proven analytical skills to resolve unresolved claims or account issues
Expertise in major payer processes
Proven ability to deescalate client, team member, and peer issues
Proven unde .
