01Overview
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A current age in healthcare technology has just begun.
ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES
- Ensures platform alignment with the business strategy
- Provides consultative technical leadership to the platform team
- Creates and maintains a detailed view of the existing architecture
- Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
- Resolves technical escalations, including responding to defects
- Participates in process workshops
- Assists in migrating configuration across instances
- Oversee the implementation and maintenance of platform integrations
- Oversee the security of the Now Platform
JOB REQUIREMENTS
Education and Certifications
- Bachelor's Degree in Computer Science or related
- ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))
- ITIL Foundations Certification preferred
Experience
- Total 12+ yrs of experience and 8+ years relevant work experience
- Must be willing to work in shifts
- Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.
- Experience with complex software solutions.
- Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
- Success driving complex issues through analysis and resolution
- Industry domain expertise
- Experience writing technical function .
