01Key Responsibilities
Business Growth and Strategy:
Drive gold loan sales and achieve business targets across assigned branches.
Identify new opportunities for customer acquisition and revenue generation.
Develop and execute regional business plans to grow the gold loan portfolio.
2. Team Leadership and Development:
Recruit, train, and mentor branch managers and frontline staff.
Set performance benchmarks and ensure consistent achievement of targets.
Foster a positive and motivated team culture.
3.
Customer Relationship
Management:
Ensure high levels of customer satisfaction by providing prompt and efficient service.
Resolve customer grievances in a timely and effective manner.
Build long-term relationships with key customers and stakeholders.
4.
Operational
Excellence:
Ensure adherence to company policies, guidelines, and compliance standards.
Monitor and improve operational efficiency at the branch level.
Conduct regular audits and ensure proper handling and storage of gold assets.
5.
Market
Insights and Reporting:
Monitor competitor activities and market trends in the gold loan sector.
Provide insights and feedback to senior management for strategic decision-making.
Prepare and present periodic reports on business performance. .
