01Responsibilities
Primary Responsibilities
Manage collections for specific products within the assigned area.
Ensure collection efficiency and control costs associated with collections.
Track and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters.
Review account allocations and set collection targets by bucket for agencies and in-house teams.
Follow up regularly with default customers through a dedicated team.
Ensure collection agencies and executives adhere to legal guidelines.
Monitor productivity by setting parameters for in-house teams, agencies, and collection executives.
Ensure adequate 'Feet on Street' availability across area, bucket, and segment.
Conduct background and reference checks for appointed agencies and Direct Collection Teams (DCTs) and evaluate them regularly.
Collaborate with the legal team to ensure appropriate legal action is taken on specified cases.
Build relationships with key clients to ensure timely collections.
Determine suitable tactics and .
