01Responsibilities
Primary Responsibilities
- Manage collections for specific products within the assigned area.
- Ensure collection efficiency and control costs associated with collections.
- Track and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters.
- Review account allocations and set collection targets by bucket for agencies and in-house teams.
- Follow up regularly with default customers through a dedicated team.
- Ensure collection agencies and executives adhere to legal guidelines.
- Monitor productivity by setting parameters for in-house teams, agencies, and collection executives.
- Ensure adequate 'Feet on Street' availability across area, bucket, and segment.
- Conduct background and reference checks for appointed agencies and Direct Collection Teams (DCTs) and evaluate them regularly.
- Collaborate with the legal team to ensure appropriate legal action is taken on specified cases.
- Build relationships with key clients to ensure timely collections.
- Determine suitable tactics and .
