01Overview
Role & responsibilities
- Driving collection efficiency and minimizing roll forward of cases.
- Planning, evaluating, implementing, and improving credit and collection functions.
- Leading, managing, developing, and training a team of collectors.
- Maintaining qualified relationships with clients and attorneys.
- Preparing periodic reports on collection activities.
- Achieving collection targets on various parameters.
- Allocating work to field executives and ensuring payments.
- Taking up cases to Lok Adalat for quick settlements.
- Ensuring adherence to defined processes and policies.
- Managing the team of Field Collection Executives and Collection Support Team.
- Monitoring productivity of field collection executives.
- Conducting training for the collections team.
- Directly interacting with clients to resolve delinquencies.
- Performing collection functions as necessary. .
