Manage the entire Lead Management Call Centre operations, ensuring optimal call centre manpower productivity.
Drive day-to-day Call Centre activities and implement new initiatives to improve performance.
Coordinate with the IT team on new initiatives and system-related projects.
Ensure quality lead generation and conversion.
2) Campaign Management
Plan, execute and monitor Inbound & Outbound calling campaigns, and digital campaigns through SFMC across Text Message, WhatsApp, Voice Bot, Interactive Voice (IVR), and Emailer to maximise lead generation & conversion.
Track campaign performance basis data analytics and refine strategy accordingly.
02What you'll need
Experience
4 to 9 Yrs
Employment Type
Full time
Programming languages
lead managementcampaign managementcall center operations
