Assistant Manager Customer Quality & Customer Relations

Assistant Manager Customer Quality & Customer Relations Job Responsibilities Handle customer complaints, queries, and escalations professionally.Communicate directly with customers and maintain good customer relationships.Coordinate with Quality, Production, Engineering, Development, and Sales teams for complaint resolution.Investigate customer complaints and identify root causes.Prepare and coordinate 8D, RCA, CAPA, and corrective-action reports.Follow up on corrective and preventive actions until complete closure.Explain technical issues and corrective actions clearly to customers.Monitor recurring complaints and drive preventive actions.Participate in customer meetings and customer visits when required.Maintain customer complaint records and monitor response/closure timelines.Support senior management in handling critical customer issues.Train and guide team members on professional customer communication and complaint handling.Candidate Profile Experience: 5-10 years in Customer Quality / Customer Service / Quality / Technical support.Education: Engineering / Textile / Manufacturing / Quality preferred.Experience in automotive components, textile, zipper, garment accessories, or similar manufacturing industries preferred.Excellent verbal and written communication skills.Strong customer-handling and interpersonal skills.Good knowledge of RCA, 8D, CAPA, and quality systems.Ability to understand technical problems and communicate solutions effectively.Good coordination, follow-up, negotiation, and problem-solving skills.Should be willing to travel for customer visits when required.Strong ownership and ability to handle customer pressure independently.SALARY -70000 PMPay: From 70,000.00 per month Benefits: Leave encashmentPaid time offProvident FundWork Location: In person .