Assistant Manager-Customer Service Strategy (Pune)

Description Role/ Responsibilities - Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. - Provide coaching and feedback to team members to enable them to improve their performance. - Assist new hires such that they are productive on the floor in the shortest possible time frame. - Handle escalations. - Provide inputs on process and system to the team members. - Client Interaction, where required at the level of Supervisors. - Ensure compliance with internal policies and procedures, external regulations and information security standards. Competencies & Skills - Knowledge of the function, process and systems. - Ability to use the desktop computer systems - Coaching and Feedback ability. - Clear written and verbal communication. Values & Behavior - Customer Service Orientation. - Quality Orientation. - Empathy for effective on the job coaching and feedback. Responsibilities Role/ Responsibilities - Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. - Provide coaching and feedback to team members to enable them to improve their performance. - Assist new hires such that they are productive on the floor in the shortest possible time frame. - Handle escalations. - Provide inputs on process and system to the team members. - Client Interaction, where required at the level of Supervisors. - Ensure compliance with internal policies and procedures, external regulations and information security standards. Competencies & Skills - Knowledge of the function, process and systems. - Ability to use the desktop computer systems - Coaching and Feedback ability. - Explicit written and verbal communication. Values & Behavior - Customer Service Orientation. - Quality Orientation. - Empathy for effective on the job coaching and feedback. Qualifications Any Graduate .