01Requirements
Graduate with 6-7 years of experience in Order Management. Experience in core Customer Service handling end to end transactions in Quote to Cash. Proven Customer Service/Customer Care experience.Track record of over-achieving quota.Strong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of characters.Ability to multi-task, prioritize and manage time effectively.Preferred Fields of Study: Business Administration, Sciences, or related fieldProfessional certifications in customer service or relevant field are beneficialProven leadership experience with ability to coach, mentor, and develop team members Strong proficiency in ERP systems (SAP, Oracle) and Microsoft Office SuiteExceptional problem-solving abilities and attention to detailOutstanding written and verbal communication skillsExperience in process improvement and implementing best practicesAbility to handle complex customer situations with diplomacy and professionalismStrong organizational and time management skillsDemonstrated ability to work independently and as part of a teamExperience with customer relationship management (CRM) systemsAbility to work effectively in a metric-driven environmentKnowledge of quality management systems (ISO, cGMP) preferredFlexibility to adapt to changing business needs and priorities .
