01Overview
Managed Services-PE-CSD-SNOW AM - BA Managed Services ServiceNow Techno Functional Role - Assistant Manager Skills : ITSM, CMDB, ITOM, GRC CMDB-ITOM-GRC Functional Responsibilities Understand and document CMDB data model, CI classes, and relationships Support CSDM adoption and service modeling initiatives Work with stakeholders to define: Business Applications Application Services Technical Services Ensure CMDB supports impact analysis, change, and service visibility Gather requirements for ITOM capabilities like: Discovery Service Mapping Event Management Work with infra teams to document: Data sources (cloud, monitoring tools, SCCM, etc.) Support integration use cases and process alignment with operations Business Analyst Responsibilities Conduct requirements elicitation workshops with IT, Operations, and Infrastructure teams Translate requirements into user stories, acceptance criteria, and functional design documents Document user stories, acceptance criteria, process flows, and functional specifications Partner with developers during design and build phases Support UAT planning, execution, and defect management Drive stakeholder communication, action tracking, and dependency management Support go-live and hypercare activities Degree - B.E. Good to have : ServiceNow Certified System Administrator (CSA) ITIL v4 Certification ServiceNow CIS (ITSM / CMDB / ITOM) Experience Level Mid Level .
