01Overview
About the job:
Talasha has been mandated to hire an Assistant Manager- Last Mile Operations for a funded apparels brand based out of Delhi. In this role you will manage and optimize end-to-end last-mile delivery operations. This role is critical in ensuring seamless execution, strong partner coordination, and high customer satisfaction through efficient operational management and data-driven decision-making.
Responsibilities
Last-Mile Operations Management Oversee end-to-end last-mile delivery operations and ensure smooth daily execution.
Monitor delivery performance and address operational bottlenecks proactively.
Partner & Stakeholder Management Coordinate with delivery partners to ensure timely and efficient service.
Manage escalations and resolve operational issues to maintain service standards.
Performance & KPI Management Track and drive key operational metrics such as On-Time Delivery (OTD), First Attempt
Success Rate, Route Adherence, and related KPIs.
Identify trends, analyse performance gaps, and implement improvement initiatives.
Reporting & System Updates Maintain accurate MIS reports, POD completion, and real-time operational updates in
systems.
Ensure data accuracy and timely reporting for operational visibility and decision making
Good to Have-
Experience in overseeing last mile operations of D2C brandsExperience in owning key delivery metrics (On-Time Delivery (OTD), First Attempt Success Rate, Route Adherence, and related KPIs)Experience in creating MIS dashboards
CTC - Upto Rs.10LPA (Basis last drawn)
Location- Delhi, Okhla
Who can apply:
Only those candidates can apply who:
Salary:
Competitive salary
Experience:
No experience required
Deadline:
2035-01-01 00:00:00 .
