Managing existing customers Customer retention Annual contract renewal with price increase Collection / DSO management Up-selling Business development from new customers Market survey, competitor analysis to understand gaps of our services. Support the service team by providing customer feedback. Attend other work-related duties as may be assigned from time to time. Key Result Areas: Customer (Revenue) retention of 95%+ On-time customer contract renewal of 100% Price increase from existing customers as per target set Manage collection and DSO as per targets set Requirements Competencies (Skills essential to the role): Overall Sales / Inside Sales / Customer Care experience of 4+ years. Experience in managing Key Accounts will be an added advantage. Excellent Customer Relationship management skills Good communication both verbal and written Benefits Are you interested Here's what you can expect when you join us Attractive Base Salary Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential. . Experience Level Mid Level .
