01Overview
Job Description
About Moove
Moove is building the world's largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.
Our global growth has been fuelled by our partnership with Uber and backed by leading investors and lenders, including Uber, Mubadala, Black Rock, and many others. Today, Moove operates the world's largest manned & autonomous ride-hail fleet, with 38k+ vehicles across 29 cities, 13 countries and 6 continents enabled by 2.1k+ employees Moove continues to expand through strategic partnerships with industry leaders like Uber.
We're transforming mobility to be safer, more efficient and accessible to all, while creating economic opportunities and supporting skills development in the mobility sector.
About The Role
As a Sales & Onboarding Supervisor at Moove, your role is pivotal in driving the success of
our customer acquisition and engagement processes. You will lead a team of sales and onboarding
specialists, guiding and motivating them to achieve sales targets and ensure smooth customer
transitions onto our platform. Your responsibilities include overseeing the end-to-end onboarding
experience, optimizing sales strategies, training new team members, and collaborating with cross functional departments to enhance customer satisfaction. Your leadership will play a critical role in
shaping our customer growth journey and contributing to the overall success of Moove.
What You'll Be Doing
- Deliver best in class , in-person support to our drivers the customer acquisition and
onboarding stages of their lifecycle
- Walk drivers through onboarding process and all of the tools to be successful
- Promote the Moove brand, mission and values to our driver customers
- Help brand the Moove name and get drivers excited
- Stay on top of Moove policies and procedures
- Register new drivers, and review accurate drivers information while ensuring compliance with
Moove standards.
- Accurately describe Moove's product features and benefits to drivers.
- Ensure all onboarded drivers are transferred to the Moove Fleet account.
- Resolve driver related issues before onboarding them to the platform
- Work with the City Fleet Manager in building harmonious relations between drivers.
- Build driver funnel dashboard for current driver acquisition across various channels
- Manage driver referral and incentive schemes.
- Manage driver agency relationships to ensure they meet company KPIs.
- Select best in class partners to work with for technical testing and training as required and for
driver acquisition
- Manage the driver funnel keeping churn to a minimum and conversion high
What You Will Need For This Position
- A Bachelor's degree in any field such as sales, marketing, operations or any related fields.
- A minimum of 4+years of experience in operations, supply chain, logistics or marketplace
experience in the mobility or tech industry.
- Excellent communication skills.
- Excellent interpersonal and presentation skills, with the ability to communicate effectively
(written and oral) with others at all levels of the organisation and externally.
- Must be customer service-centric.
- Must possess basic administration skills.
- Ability to work independently, with little or no supervision.
- Ability to work in a fast-paced environment.
Key Metrics
- Sign up of X number of drivers daily with security deposit
- 75% conversion from lead generation to conversion with security deposit
- First trip to first month trip target to be mapped to performance matrix
- Executive to Driver Partner knowledge transfer about Moove products to be monitored and
evaluated basis DP first few weeks of performance
- New channels for driver sourcing
- Building a strong driver funnel to refill leakage / churn
- Driver Incentive structure - tier basis
- Team player to motivate and driver Moove success
Who You'll Be Working with:
Directly reporting to our City General Manager, and closely working with our Operations Team.
About The Team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.
Moove is strongly committed to diversity within its community. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and .
